Big Data: The Magic to Attain New Heights
There is magic in Big Data. There are also goblins, fairies, and rainbow-colored unicorns. The problem is to take all that data and turn it into magical insights that help make your software products better and help the business grow. Ken Johnston has been employing data for decision-making for years in service operations, cloud development, A/B testing, and recently with business intelligence. Ken shares examples of building big data infrastructures, using telemetry to predict and react to service outages, deploying A/B experiments to drive post sales monetization, mining text data for customer sentiment, and catching recall class bugs with near real-time data. Because the skills needed to do all this are uncommon today, Ken shares his secrets for recruiting, training, and retaining the right kind of data analysts. It’s all there in the data—you just need a realistic Big Data strategy, the right tools, and the right people to get the value out of the data you already have at hand. Oh, and a little pixie dust never hurts either.